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Store policies

Shipping & Returns


All orders are shipped between 2-4 working days from when your order was received. All parcels are shipped from Brisbane 

Standard postage 3- 5 business days

Express postage 1 -3 business days

All packages will have a tracking number that will be sent to you



If your parcel does not arrive please start by reaching out to your local post office 

to check if it there.

If parcels have been lost or stolen then an enquire and claim will be made through Australia Post , this can be a long process, Please be patient and we will do our best to follow up and find your parcel.


We do not accept returns (no refunds or exchanges). Due to the nature of our business, please be aware that each piece is a unique, and hand crafted with love and tenderness  which may be slightly different  in colour, size, weight, natural impurities.   If you believe the product you received is not safe or has been damaged during transit, please contact us within the first 7 days of receiving your order.

Returns & Exchange

Customer Care

All of our beautiful crystal and glass products are carefully wrapped and packaged with eco friendly shredded paper and kept safe with extra packing products, 

If you have any questions and queries about any of our products please send and enquire to

Custome Care


You can rest assure that all packages will arrive in a discrete environmentally friendly packaging.

Privacy & Safety


- Credit / Debit Cards - PAYPAL - Offline Payments

Payment Methods
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